You can call in your refill requests by dialing:
650-9458 or 650-8421
These numbers are available 7 days a week, 24 hours a day
Please have the following information ready:
Your full name and phone number
Your Doctor’s name
Your medication bottle
Name and Location of Pharmacy
You can hear your lab or test results by calling :
650-9458 or 650-8421
These numbers are available 7 days/week, 24 hours/day
Just have your social security number ready and follow the instructions
- Have you ever meant to call the Center for Primary Care for a prescription refill during business hours but realized too late that it had closed for the day and youd have to wait until tomorrow?
- Are you occasionally frustrated by phone tag when your doctor is trying to contact you about test results and you keep missing the call?
- How often have you looked at your calendar at the end of the day and realized youd forgotten about your doctors appointment scheduled for earlier that day?
When youre trying to fit 24 hours of daily tasks into a 9-to-5 slot, things are bound to fall through the cracks. Realizing this is a fairly common problem, CPC has attempted to make your life a little easier by offering an automated method of retrieving test results and requesting prescription refills around the clock. We also provide a telephone reminder service for next-day appointments.
CPCs automated phone service offers an additional advantage for patients and staff alike: it helps keep CPCs main phone line open for appointments and other patient needs during regular office hours.
How does the automated service work?
To request refills or to obtain test results, all you have to do is call one of the two dedicated phone lines (650-9458 or 650-8421) and follow the recorded instructions. These phone lines are available 7 days a week around the clock except from 6-9 p.m., when new information is being entered.
If you are requesting a refill prescription, you will be asked to supply the following information: your name and phone number, your doctors name, the name and phone number of your pharmacy, and the name of your medication, dosage and directions for taking it.
If you are calling to obtain test results, you will be asked to supply your social security number. Your doctor records your test results in the system as soon as they become available, so that when you call the service for this purpose, you will hear your own doctors voice. Depending on the type of test, the result may be available to you within several hours or it may take several days. You will be advised at the time of your appointment approximately when this information will be available by phone.
The reminder service is a courtesy call for patients, but it also helps CPC by reducing the number of missed appointments.
Does this mean I cant speak directly with my doctor or the office personnel anymore?
Absolutely not! The automated service is intended only as a convenience. You may still call and speak with one of our doctors or staff members regarding test results, prescription refills, or questions you have about either. Additionally, if your test result is anything other than routine, your doctor or a staff member will contact you personally rather than using the automated service.
The automated telephone service has been in operation for more than a year now, but it is taking everyone a while to become accustomed to using it. According to Jim Larson, CPC Vice President for Operations, most patients who use the automated service like the flexibility and convenience it offers.
The automated refill and test result service might be new and different, but it is designed to be easy to use and self-explanatory, he says. The recorded message walks you through the process step-by-step. Then if you have any problem using the service or have any questions, you can always call the office during regular business hours.
Next time you need a prescription refill or want to find out your test results, give our automated phone service a try. You may be pleasantly surprised to find out how convenient and easy it is to use.